F.A.Q.
Find answers to frequently asked questions here. If you can't find your answer here, you can also contact us personally at hallo@leuchtfeuer.coffee We will be happy to help you as quickly as possible!
When is the coffee roasted and shipped?
Our coffee is always freshly roasted on demand. We roast and ship our coffee daily from Monday to Friday. All "Premium Picks" are roasted exclusively to order.
How can I find out more about new types of coffee?
Sign up for our newsletter or follow us on Instagram @leuchtfeuercoffee to keep up to date with our latest selection. As soon as we add new coffees, we publish them on our Instagram page and in the newsletter. We also have an info page in the "News" section of our website. Here you can find the current status of future Leuchtfeuer coffees in the "Coffee Calender" article.
Are we fair trade?
The short answer is yes and no. Essentially, we meet the Fair Trade requirements, but we don't have the actual certifications. For most coffees, we pay at least four times the fair trade price, which means we are well above the fair trade price.
What is the best way to store coffee?
Airtight packaging helps to extend the shelf life and freshness of the coffee. That's why our packaging is resealable, so that the coffee can be easily stored in the bags and the aroma is preserved for a long time. Our bags also have an aroma valve with five holes through which CO2 can escape but oxygen cannot penetrate. This is because oxygen is responsible for the loss of flavor. As we use seasonal, i.e. particularly fresh coffee and store it in a fully air-conditioned humidor before roasting, our coffee is particularly aromatic and retains its aroma for a very long time if stored properly.
When is the coffee ready to drink?
For our espresso varieties, we recommend a resting time of 10-14 days (after roasting). For our filter varieties, 4-7 days are sufficient for degassing.
Questions about the subscription
How do I manage my subscription?
To manage a subscription in the store, please proceed as follows: Select "MY ACCOUNT". Log in to your account. Here you have many options to customize your subscription.
How long does my subscription run?
After two subscription cycles, you can cancel or pause your subscription at any time by logging into your account and selecting the desired setting. If you cancel your subscription while your order is already on its way to you, your subscription will be canceled. If you do not cancel your subscription, it will automatically renew for another cycle.
Can I also order one-off products with my subscription?
You can add a single product to an existing subscription in your account at any time. This will then be sent to you once with the next subscription shipment.
When will my subscription be sent?
We process subscriptions every day from Mon-Fri. Your subscription will be dispatched within 24 hours of your order being processed. Our subscriptions are dispatched in the selected cycle on the day of the month on which the order is received. For an order placed on May 9 in a 4-week cycle, the next delivery will be on June 9, July 9, etc. If this day falls on a weekend, the order will be processed on the following Monday. The dates can be postponed if necessary.
How do I change the frequency of my subscription?
To change the order frequency of an existing subscription, please proceed as follows:Select "MY ACCOUNT".Log in to your account.Select "Manage subscription. "Under "Order frequency", select the option "Change frequency" and simply select a new frequency.
How can I cancel my subscription?
Select "MY ACCOUNT".Log in to your account.Select Manage Subscription.Select "View Details" under the subscription you wish to cancel.Select "Cancel Subscription".Select a reason for canceling to help us get better.
How do I update my billing/shipping information?
To update the shipping or billing details of an existing subscription, please follow these steps:
Select "MY ACCOUNT"
Log in to your account.
Select "Manage Subscription".
Select "View Details" under the subscription for which you wish to update the payment method.
Select Address and Shipping Information.
Select Edit under Shipping Method, Shipping Address or Billing Address.
Select Save Changes.
Once the shipping or billing details have been updated, all future recurring orders will automatically include the new information.
What happens to my subscription coffee when the harvest is sold out?
For all our coffees, we deliberately only buy as much as we need until the next harvest so that you always get the freshest coffee of the season from us. Sometimes, however, we do not buy the next harvest of a coffee if, for example, we are not convinced by the cup profile. If a coffee is sold out, your subscription for this coffee ends and you will not be charged any further costs.